CERN Accelerating science

Access problems to SVNWEB & Trac

 
Date & time of incident: 
Friday, May 25, 2012 - 16:00
Incident Description: 

There are still problems accessing SVNWEB and Trac which have been there for some time and the exact cause is still not known but is clearly related to Trac.

In order to alleviate the consequences we are putting in place occasional apache restarts but this is by no means a fix to the real problem. A real fix will have to be developed later when the real cause is understood.

We are aware this restarting may cause some disruption to users of SVNWEB and Trac but we think this is better than leaving the current situation where access can be blocked.

Workaround: 

If there are problems with web access to SVNWEB or Trac, we recommend trying again later.

If possible, use ssh access for SVN.

Note that this is long term problem caused by the way Trac keeps files open and so the servers hit the limit on open files in apache.

The proper fix to this is probably to move the next version Trac but is not possible right now.

Service Element Affected: 
Multiple Services
Impact: 
Service is degraded
Status: 
Resolved
Resolution date: 
Wed, May 30, 14:16
Posted by: 
IT-PES
Unit responsible for resolution: 
IT Department