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Ansys license server crashed

 
Date & time of incident: 
Friday, January 13, 2012 - 09:12
Post date: 
Friday, January 13, 2012 - 09:14
Incident Description: 

One of the Ansys license servers, lxlic02 crashed during the night due to high load, and subsequenlty the 3 redundant Ansys license servers crashed. All 3 servers were up again at 9:30. 

N.B. In the "Updates" area below you can see all updates made during the incident (historical chronology).

Workaround: 

Service Element Affected: 
Mechanical Design Software
Specific Service detail: 
Ansys
Impact: 
Service is degraded
Status: 
Resolved
Resolution date: 
Fri, Jan 13, 09:30
Posted by: 
IT-PES
Unit responsible for resolution: 
IT Department

Updates

Posted January 13, 2012 - 9:37am

All the 3 license servers are now again fully available.   We apologize for the interruption caused by this server crash.

An upgrade intervention is planned for next week to address problems that are blocking our usual automatic recovery procedure.

Posted January 13, 2012 - 9:21am

2 out of 3 Ansys license servers are now up and running. Users should be able to launch Ansys again.