Date & time of incident:
Wednesday, December 28, 2011 - 16:09
Post date:
Wednesday, December 28, 2011 - 19:35
Incident Description:
The Drupal Infrastructure service was unavailable for 2 hours. Sites hosted on Drupal were unavailable during this period.
The root cause has been identified as a problem with the high availability procedure when a node fails. One of the machines was refusing to be removed from the servers for Drupal.
Service Element Affected:
Web Service
Specific Service detail:
Drupal hosted services.
Any other affected service(s):
IT Status board
Impact:
Service is unavailable
Status:
Resolved
Resolution date:
Wed, Dec 28, 18:03
Posted by:
IT-OIS
Unit responsible for resolution:
IT Department