Date & time of incident:
Wednesday, November 30, 2011 - 07:00
Post date:
Wednesday, November 30, 2011 - 09:04
Incident Description:
There was a problem with SSO login to the Service Desk tool Service-now (SNOW tool) this morning.
People who were still authenticated from yesterday could still work but new access with SSO failed.
The problem has been solved at 9am.
Please apologize for the inconvenience.
Service Element Affected:
Service Management Service
Specific Service detail:
Service-now (SSO login)
Impact:
Service is unavailable
Status:
Resolved
Resolution date:
Wed, Nov 30, 09:00
Posted by:
IT-DI
Unit responsible for resolution:
IT Department
Updates
Problem solved at 9am
SSO login problem to SNOW is solved.