Post date:
Wednesday, October 19, 2011 - 17:42
Description of Service Change:
On Sunday, 23rd October at 19:00 a new Request Fulfillment process will be introduced in Service-Now
All Requests created after the deployment will behave according to the new process, while Requests created earlier will continue working as before.
On the same day documentation on how to handle the new Requests will be found here. (Use the link titled: "One page survival guide for Request Fulfilment")
Service Element Affected:
Service Management Service
Effective from:
Sunday, October 23, 2011 - 19:00
Posted by:
IT-CF
Unit responsible for resolution:
IT Department