CERN Accelerating science

Problems with the Service Desk tool (Service-now)

 
Date & time of incident: 
Tuesday, October 4, 2011 - 08:30
Incident Description: 

The Service Desk tool (Service-now) is very slow and nearly unusable. It prevents the Service Desk to process tickets correctly. The vendor has been contacted and we expect the problem to be solved soon.

 

Service Element Affected: 
Process Application Support
Specific Service detail: 
Service-Now
Impact: 
Service is unavailable
Status: 
Resolved
Resolution date: 
Tue, Oct 4, 10:55
Posted by: 
IT-DI
Unit responsible for resolution: 
GS Department