Date & time of incident:
Tuesday, October 4, 2011 - 08:30
Post date:
Tuesday, October 4, 2011 - 09:28
Incident Description:
The Service Desk tool (Service-now) is very slow and nearly unusable. It prevents the Service Desk to process tickets correctly. The vendor has been contacted and we expect the problem to be solved soon.
Service Element Affected:
Process Application Support
Specific Service detail:
Service-Now
Impact:
Service is unavailable
Status:
Resolved
Resolution date:
Tue, Oct 4, 10:55
Posted by:
IT-DI
Unit responsible for resolution:
GS Department
Updates
Problem is solved (10:55am)
Problem is solved and Service-now is available. The service desk can process tickets, but some delay can occur due to the backlog.
The service management team is following up this incident with the vendor in order to understand the problem.
Apologies for the inconvenience.