Date & time of incident:
Friday, September 23, 2011 - 22:25
Post date:
Monday, September 26, 2011 - 09:51
Incident Description:
A problem on webafs02 on Friday evening has caused access problem to SDB (the operation team has been informed and a ticket has been open in Service Now).
Also, SLS was enable to retreive update XML files that are normally served by that server, and several services turned to "grey".
Workaround:
webafs02 has been rebooted by his service manager
Service Element Affected:
IT Support Services for IT Operations
Any other affected service(s):
SDB
Impact:
Service is unavailable
Status:
Resolved
Resolution date:
Sat, Sep 24, 11:00
Posted by:
IT-CF
Unit responsible for resolution:
IT Department