CERN Accelerating science

EDH CHIS declaration of health insurance situation spouse/partner is failing

 
Date & time of incident: 
Monday, August 22, 2011 - 14:54
Post date: 
Monday, August 22, 2011 - 15:10
Incident Description: 

After a recent modification to the EDH document “CHIS Declaration of health insurance situation spouse/partner”, it is impossible to save documents for certain types of health insurance web forms. An updated release of EDH with the appropriate fix is expected to be available at the beginning of next week. Please note that end users will still be able to fill in their CHIS declaration retroactively, for up to 12 months in the past.

Service Element Affected: 
Under Investigation
Specific Service detail: 
Service element: Registration and Update of Personnel Information
Impact: 
Service is degraded
Status: 
Resolved
Resolution date: 
Tue, Aug 30, 13:00
Expected resolution or Next Update Time: 
Monday, August 29, 2011 - 08:00
Posted by: 
GS-AIS
Unit responsible for resolution: 
GS-AIS

Updates

Posted August 30, 2011 - 2:59pm

The issue was resolved today 30/08/2011 at 13:00

With our apologies for the inconvenience

GS-AIS/EDH Team

Posted August 30, 2011 - 9:14am

Due to ongoing investigation of EDH database problem of 29.08, the resolution of this incident has been delayed.
Thank you for your patience.
GS-AIS / EDH team

Posted August 30, 2011 - 9:04am

The service (in GS/AIS) has been contacted for an update of this incident.

Thanks for your patience,
IT SSB moderators

Posted August 25, 2011 - 3:49pm

We expect to make the fix available in the beginning of next week (Monday most probably). We have found a solution, however we have to align it with the release cycle of EDH as a whole, and the next EDH release is scheduled Monday 29 August.

Thanks for your patience!
GS-AIS / EDH team