CERN Accelerating science

AIS Authorization password cannot be changed

 
Date & time of incident: 
Monday, July 18, 2011 - 11:57
Post date: 
Monday, July 18, 2011 - 12:00
Incident Description: 

Due to a technical problem, it is not currently possible to change your AIS Authorization password in EDH. The IT Experts are investigating the problem in order to provide a solution.

Service Element Affected: 
Multiple Services
Specific Service detail: 
Services provided by EDH
Impact: 
Service is degraded
Status: 
Resolved
Resolution date: 
Mon, Jul 18, 19:00
Expected resolution or Next Update Time: 
Monday, July 18, 2011 - 14:00
Posted by: 
GS-AIS
Unit responsible for resolution: 
IT Department

Updates

Posted July 18, 2011 - 7:43pm

The fix for the problem has been applied and it is now possible to change the authorization password again.

Our apologies for the inconvenience.

Posted July 18, 2011 - 2:15pm

The problem has been understood by IT experts. We will however need to retart the EDH application for the fix to be effective. This will be done tonight at 19:00.