Date & time of incident:
Sunday, June 26, 2011 - 10:00
Post date:
Sunday, June 26, 2011 - 22:54
Incident Description:
Posted by the CC operators on Sunday:
There has been a SINDES problem this Sunday morning, which caused CCM alarms.
The problem was fixed at 1:30 pm but alarms keep appearing at 7pm.
Update on Mon, 27/06/2011 - 13:55
We keep the CCM* alarms off on LAS until tomorrow Tuesday when Lemon and Quattor Service managers will have more time to look at the details
Workaround:
We have decided to disable all CCM alarms until tomorrow Monday morning,
in order not to have useless Piquet calls this night.
Service Element Affected:
Multiple Services
Specific Service detail:
The problem was fixed. LAS CCM* alarms have been re-enabled today (28.06.2011). We are working on the implementation of a security measure in order not to have the same problem again.
Impact:
Service is degraded
Status:
Resolved
Resolution date:
Tue, Jun 28, 13:00
Posted by:
IT-CF
Unit responsible for resolution:
IT Department
Updates
Update
We keep the CCM* alarms off on LAS until tomorrow Tuesday when Lemon and Quattor Service managers will have more time to look at the details.