Date & time of incident:
Monday, September 30, 2013 - 09:00
Post date:
Tuesday, October 1, 2013 - 10:01
Incident Description:
The filer's space monitoring did not distinguish between free space for live filesystem and free space for snapshots. The former slowly reached zero undetected. The full filesystem was resized immediately by the filer team. The monitoring was fixed during the day. During the incident, CATIA SmarTeam users could not check in their work. No data was lost.
Service Element Affected:
Multiple Services
Specific Service detail:
Filer service
Any other affected service(s):
Mechanical Design Software Service
Impact:
Service is in read-only mode
Status:
Resolved
Resolution date:
Mon, Sep 30, 09:47
Posted by:
IT-DSS
Unit responsible for resolution:
IT Department