Date & time of incident:
Thursday, September 26, 2013 - 10:00
Post date:
Thursday, September 26, 2013 - 10:31
Incident Description:
One of the foreman ENC nodes had a crashed Passenger process, causing ENC calls to return 404s. This meant puppet runs failed. Monitoring improvement necessary to fail httpd if Passenger has failed, so that the load balancer can do the right thing.
Service Element Affected:
IT Operations Support Service
Specific Service detail:
Puppet
Impact:
Service is degraded
Status:
Resolved
Resolution date:
Thu, Sep 26, 10:20
Posted by:
IT-PES
Unit responsible for resolution:
IT Department