Date & time of incident:
Tuesday, September 17, 2013 - 17:54
Post date:
Wednesday, September 18, 2013 - 10:57
Incident Description:
On Monday 17 September, a human error triggered about 15000 “spam like” mail notifications from the Service Desk (Service-now tool).
The problem was understood and has been fixed within 4 mins.
Please accept our apologies if you have received this mail by mistake (and just ignore this message).
Note: the message sent by mistake was starting with
Dear LAS Web Interface,
We have created the following ticket concerning your issue: INC386648 "CVMFSProbe for lxplus0397".
...
Service Element Affected:
Service Management Service
Specific Service detail:
Service-now
Impact:
Service is degraded
Status:
Resolved
Resolution date:
Tue, Sep 17, 17:55
Posted by:
IT-DI
Unit responsible for resolution:
IT Department