Date & time of incident:
Friday, September 13, 2013 - 10:28
Post date:
Friday, September 13, 2013 - 11:16
Incident Description:
Due to misconfiguration, ITIL users did not have access to some information on their tickets for 15 mins.
Sorry for the inconvenience.
Service Element Affected:
Service Management Service
Impact:
Service is degraded
Status:
Resolved
Resolution date:
Fri, Sep 13, 10:43
Posted by:
IT-DI
Unit responsible for resolution:
IT Department