Date & time of incident:
Wednesday, September 11, 2013 - 19:00
Post date:
Thursday, September 12, 2013 - 09:53
Incident Description:
Git alias failing - git service unavailable.
Due to a problem with the Puppet configuration on the Git servers, the DNS alias lookup to the Git cluster failed since Wednesday evening. The problem has been solved Thursday morning, and further investigations with a root-cause analysis are on-going.
Sorry for the inconvenience caused by this interruption.
Service Element Affected:
Not specified
Specific Service detail:
Git distributed version control service (https://cern.service-now.com/service-portal/service-element.do?name=git-service)
Impact:
Service is unavailable
Status:
Resolved
Resolution date:
Thu, Sep 12, 09:00
Posted by:
IT-PES
Unit responsible for resolution:
IT Department