Date & time of incident:
Tuesday, August 20, 2013 - 11:09
Post date:
Tuesday, August 20, 2013 - 11:14
Incident Description:
There was a power outage in Internet2 that took down our vidyo gateway.
Is not possible to call in using an H323 device to Vidyo through the IVR.
We are working on a fix.
Workaround:
As a workaround you can use the CERN gateway address vidyogw.cern.ch
Service Element Affected:
Not specified
Impact:
Service is unavailable
Status:
Resolved
Resolution date:
Tue, Aug 20, 18:18
Posted by:
IT-CIS
Unit responsible for resolution:
IT Department
Updates
Problem fixed. Gateway back
Problem fixed. Gateway back online. Users can call cern-vidyo-gateway0.internet2.edu to connect to vidyo.