The technology behind the IT and GS Service Status Board (IT SSB and GS SSB, both available via the service portal) will change in order to provide better integration with the CERN Service Portal and the CERN Catalogue for all services and functions.
The main changes are:
- There is a slight change in visual presentation due to the change of technology (from Drupal to the Service Now tool). In addition, the new SSB being fully integrated in the Service Portal, the layout is similar to all other pages in the portal.You can already look at the new layout here: https://cerntraining.service-now.com/service-portal/ssb.do
Notes:
1. It is possible to disable the top banner via a flag. E.g. to see the new IT SSB without the top banner, look at: https://cerntraining.service-now.com/service-portal/ssb.do?area=IT&&banner=false
2. On Windows PC with IE browser the "Compatibility View" option must be off (as usual for the service portal).
- The web pages “Home”, “Incidents” (or “Outages” for GS), “Planned Interventions” (or “Interventions” for GS) and “Service Changes” will be provided via several tabs with the labels:
“Summary” (instead of “Home”), “Service Incidents”, “Interventions” and “Service changes”.
- A filtering capability (additional tab with label "+") can be used to refine the information displayed
Once the change becomes effective, users will be automatically re-directed to the new site.
Important: those using RSS feeds will need to update their settings, please read the following KB article https://cern.service-now.com/service-portal/article.do?n=KB0002181 for more details.
Information for supporters (providing contributions to the SSB):
Since July, supporters can make tests on the "certraining" instance of Service-now (-> select the module "Create OTG record"). Supporters who want to know more about this project can look at the documents stored into:
https://indico.cern.ch/conferenceDisplay.py?confId=262818
with:
- The slides presented on 16 July 2013 in the IT amphitheatre
- A more complete “project description” (Word/PDF document).
2 DEMO sessions to explain how to post submissions into this new SSB will take place in the IT amphitheatre (Bldg. 31, 3rd floor) :
- Wednesday 2 October, at 10h30
- Thursday 10 October, at 14h30.
All SSB SSB contributors (all people providing articles in the SSB), both in IT and GS departments, are recommended to attend one of these 2 sessions, before the new SSB is put into production.
User Documentation (for supporters) is provided in the page: https://cern.service-now.com/service-portal/topic.do?topic=SNOW SSB, reports, alerts (OTG records)
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Date of production: The change will be effective on Monday 14 October 2013. At this date the URLs currently used to access the IT SSB (https://cern.ch/itssb ) and the GS SSB (https://cern.ch/gssb) will be re-directed to access the new “Service Status Board for Computing” (SSB-Computing) and “Service Status Board for CERN” (SSB-CERN or SSB), both available in the CERN Service Portal, in the menu “Service Information”. In addition, the NEWS page of the portal will also be replaced by a better structured web page. The current “New” item will be removed from the top banner of the Service Portal and moved into the menu “Service Information”, which will contain: - Service Status Board for CERN |
Please note: all the documentation related to the new SNow SSB can be accessed in the page:
https://cern.service-now.com/service-portal/topic.do?topic=SNow SSB (OTG records)
Full integration of the SSB with the CERN Service Catalogue (i.e. all the Service Elements / SE, and Functional Element / FE, that are defined in the catalogue) and therefore a complete integration inside the CERN Service portal, with a coherent approach and display.