Date & time of incident:
Tuesday, July 16, 2013 - 17:08
Post date:
Tuesday, July 16, 2013 - 17:11
Incident Description:
Dear All,
the Vidyo Gateway cluster that receives calls from Indico is currently down. Reasons why are being investigated. As a workaround from the H323 conference rooms please dial the IVR at vidyogw.cern.ch or at cern-vidyo-gateway0.internet2.edu and enter your meeting extension.
Sorry for the inconvinience this may be causing.
Cheers,
Joao
CERN IT
17h46: Service has been restored. All causes being indentified.
Workaround:
As a workaround from the H323 conference rooms please dial the IVR at vidyogw.cern.ch or at cern-vidyo-gateway0.internet2.edu and enter your meeting extension.
Service Element Affected:
Conference Rooms Service
Impact:
Service is degraded
Status:
Resolved
Resolution date:
Tue, Jul 16, 17:46
Posted by:
IT-CIS
Unit responsible for resolution:
IT Department