Date & time of incident:
Thursday, July 4, 2013 - 18:00
Post date:
Friday, July 5, 2013 - 10:21
Incident Description:
Some 29 DNS load-balanced IP aliases (see complete list below) have not been updated since yesterday at 18:00 until this morning at 09:15. This may have caused unavailability of some of the services behind those IP aliases. The root cause of this incident was a side effect related with actions performed on the DNS Load Balancing service to overcome problems derived from the incident which affected virtual machines on the 2nd of July (http://test-static-03.web.cern.ch/service-incident/virtual-machines-affe...).
Service Element Affected:
Multiple Services
Any other affected service(s):
The complete list of affected IP aliases includes:
aiadm.cern.ch
aiplus6.cern.ch
aiplus6-testing.cern.ch
aisusie.cern.ch
aisusie-dev.cern.ch
castorrepack.cern.ch
cosmic.cern.ch
dyn-test.cern.ch
foremanlb.cern.ch
foreman-test.cern.ch
fts3lb.cern.ch
git.cern.ch
git-dev.cern.ch
git-ha-dev.cern.ch
ibex.cern.ch
ibex-cloud-controller.cern.ch
it-puppet-masters-public.cern.ch
lbaas.cern.ch
lcg-argus.cern.ch
lxplus-acron.cern.ch
lxplus-large.cern.ch
lxplus-xlarge.cern.ch
odadb.cern.ch
openstack.cern.ch
site-argus.cern.ch
site-bdii.cern.ch
test-lfc-atlas-ro.cern.ch
top-bdii.cern.ch
twikiai.cern.ch
Impact:
Service is degraded
Status:
Resolved
Resolution date:
Fri, Jul 5, 09:15
Posted by:
IT-PES
Unit responsible for resolution:
IT Department