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Two database instances down. Possible issue with virtualization layer.

 
Date & time of incident: 
Wednesday, June 26, 2013 - 15:57
Incident Description: 

A case is being open with Oracle support to follow-up.  The virtual machine has lost network access.

Service Element Affected: 
Database on Demand Service
Specific Service detail: 
pacman and cdsdevdb instances.
Impact: 
Service is unavailable
Status: 
Resolved
Resolution date: 
Thu, Jun 27, 13:15
Posted by: 
IT-DB
Unit responsible for resolution: 
IT Department