CERN Accelerating science

General purpose network intervention

 
Date & time of incident: 
Tuesday, April 30, 2013 - 14:00
Post date: 
Tuesday, April 30, 2013 - 14:15
Incident Description: 

During the following intervention an unexpected error occured which affected part of the general purpose network and DNS, DHCP services.

https://test-static-03.web.cern.ch/planned-intervention/network-backbone-router-upgrade/30-04-2013

Service Element Affected: 
Campus Network Service
Impact: 
Service is degraded
Status: 
Resolved
Resolution date: 
Tue, Apr 30, 20:30
Posted by: 
IT-CS
Unit responsible for resolution: 
IT Department

Updates

Posted April 30, 2013 - 9:11pm

Once the network and services were stable (15:44) the router was successfully upgraded. Information has been gathered after the issue and we'll follow it up with the manufacturers.

Posted April 30, 2013 - 3:44pm

Network is now available at all affected sites.

Posted April 30, 2013 - 3:13pm

Network is now available at all affected sites except building 301, the rootcause of the incident is being further investigated

Posted April 30, 2013 - 2:31pm

DNS and DHCP services are available now.

General network services are not available in buildings: 500, 33, 72, 5, 60, 301, 53, 3, 602, 20, 26

Experts are working on a solution.