CERN Accelerating science

WIFI issue on MacBooks

 
Date & time of incident: 
Monday, April 29, 2013 - 17:22
Post date: 
Monday, April 29, 2013 - 17:25
Incident Description: 

Some Apple MacBook laptops are currently suffering from Wi-Fi connectivity problems while using the 802.11n standard. The problem is currently under investigation.

Affected users are advised to connect either using a UTP cable by preference or using the CERN SSID. The Apple support is working on a new release of Mountain Lion which addresses this Wi-Fi connectivity issue. The update should be available in the coming weeks.

Service Element Affected: 
WIFI Service
Impact: 
Service is degraded
Status: 
Resolved
Resolution date: 
Wed, Jun 5, 14:00
Posted by: 
IT-CS
Unit responsible for resolution: 
IT Department

Updates

Posted June 5, 2013 - 2:01pm

Apple has just released the OS X Mountain Lion 10.8.4 version with fixes the Wi-Fi connectivity issue with the MAC Book. The release notes officially says:

  • Compatibility improvements when connecting to certain enterprise Wi-Fi networks

Please apply the update on MAC showing signs of a WIFI access problem

Posted May 16, 2013 - 5:35pm

The Apple support is working on a new release of Mountain Lion which addresses this Wi-Fi connectivity issue. The update should be available in the coming weeks.