Date & time of incident:
Friday, February 22, 2013 - 09:53
Post date:
Friday, February 22, 2013 - 10:00
Incident Description:
All IT-DB virtual machines have been down for half an hour, following a problem accessing the shared storage where the VM images are located.
Affected production services:
Medical service application
Many DB on Demand Databases
GISDB database
Streams monitoring application
AIS Proxy
Affected non-production services:
AIS and EDMS development applications
All the VMs have been correctly restarted. Production services are up. Some of the development services take about an hour to start-up so full recovery is foreseen for 11:00 - 11:30.
Service Element Affected:
IT Administrative Service
IT Database Service
Impact:
Service is unavailable
Status:
Resolved
Resolution date:
Fri, Feb 22, 10:30
Posted by:
IT-DB
Unit responsible for resolution:
IT Department