Date & time of incident:
Monday, January 21, 2013 - 10:50
Post date:
Monday, January 21, 2013 - 11:03
Incident Description:
One of the two TSM tape libraries (IBMLIB0) is experiencing hardware and communication problems.
IBM engineers are coming tomorrow (Tuesday January, 22nd) and wednesday to diagnose and fix the problem.
The visible impact for the backup users is slower backups and restores and sometimes failing sessions. The users affected are the ones registered to TSM servers:
tsm609
tsm61
tsm610
tsm612
tsm613
tsm614
tsm615
tsm616
tsm617
tsm62
tsm63
tsm64
tsm65
tsm66
tsm52
tsm54.
We will post updates on this board. Apologies for the inconveniences.
Service Element Affected:
Not specified
Specific Service detail:
Backup Service
Any other affected service(s):
Possibly all services relying on the Backup Service
Impact:
Service is degraded
Status:
Resolved
Resolution date:
Fri, Jan 25, 16:54
Posted by:
IT-DSS
Unit responsible for resolution:
IT Department