Date & time of incident:
Thursday, January 10, 2013 - 09:30
Post date:
Thursday, January 10, 2013 - 09:13
Incident Description:
Eight Technical Network routers may stop working any time due to a software bug. To prevent random incidents, they will be rebooted at 9:30 today, to allow a safe last run of the LHC.
The routers and the affected areas are are:
T513-C-RHPZM-2 NO IMPACT
T513-B-RHP82-1 NO IMPACT
T2875-R-RHP82-1 LHC Point 8
T2275-R-RHP82-1 LHC Point 2
T376-R-RHP82-1 SPS West Area
T887-R-RHP82-1 SPS North Area including NA61
T2173-R-RHP82-1 SM18 + CRYO
T354-R-RHP82-1 PS Complex
Apologize for the short notice
Workaround:
The routers have been reboot succesfully.
Service Element Affected:
Technical Network Service
Specific Service detail:
T2875-R-RHP82-1 LHC Point 8
T2275-R-RHP82-1 LHC Point 2
T376-R-RHP82-1 SPS West Area
T887-R-RHP82-1 SPS North Area including NA61
T2173-R-RHP82-1 SM18 + CRYO
T354-R-RHP82-1 PS Complex
Impact:
Service is unavailable
Status:
Resolved
Resolution date:
Thu, Jan 10, 09:40
Posted by:
IT-CS
Unit responsible for resolution:
IT Department