Date & time of incident:
Tuesday, September 25, 2012 - 08:00
Post date:
Tuesday, September 25, 2012 - 10:16
Incident Description:
Some instability of mobile services (GSM/UMTS) has been reported by several users. The issue seems to have appeared this morning at around 8am.
Our mobile operator has confirmed that there is a general problem in Switzerland affecting mobile services (see details in the updates below). Experts are working to fix the problem.
Service Element Affected:
Mobile Telephone Service
Impact:
Service is degraded
Status:
Resolved
Resolution date:
Tue, Sep 25, 11:30
Posted by:
IT-CS
Unit responsible for resolution:
IT Department
Updates
Our mobile operator informed
Our mobile operator informed us that the situation is not stabilized. Works are still on-going to completely fix the issue. In the meantime, there could be some dropped calls.
Our mobile operator has
Our mobile operator has confirmed that there is a general problem in Switzerland affecting mobile services as follows:
UMTS = Voice services are disrupted. SMS/MMS and Data services should be working.
GSM = Voices/SMS/MMS services are disrupted.
Landline calls are not affected.
Experts are working to fix the problem.