Date & time of incident:
Wednesday, August 29, 2012 - 09:00
Post date:
Thursday, August 30, 2012 - 20:18
Incident Description:
Since a few days, IN2P3 users connected to some Vidyo meetings from IN2P3 standard network end up isolated from the other participants (they see and hear only other IN2P3 users but not the users from other locations). Symptoms affect only some meetings.
The problem is now fully understood and a solution is being worked on.
Workaround:
Connecting to Vidyo from the lab's visitors network (instead of the standard internal network) may bypass the problem.
Service Element Affected:
Remote Collaborative Service
Specific Service detail:
Vidyo
Impact:
Service is degraded
Status:
Resolved
Resolution date:
Fri, Aug 31, 17:00
Posted by:
IT-CIS
Unit responsible for resolution:
IT Department
Updates
The faulty IN2P3 firewall
The faulty IN2P3 firewall configuration has been updated, and this should solve the issue. If the problem remains or reappears please contact vidyo-support@cern.ch