Date & time of incident:
Sunday, August 12, 2012 - 18:00
Post date:
Tuesday, August 14, 2012 - 08:15
Incident Description:
The Authentication SOAP services randomly failed to authenticate users due to one of the cluster member hosting the SOAP service behaving inconsistently.
No proper error was returned to the monitoring service so it took time to identify the problem, which was solved as soon as it was reported.
Service Element Affected:
Multiple Services
Impact:
Service is degraded
Status:
Resolved
Resolution date:
Mon, Aug 13, 09:50
Posted by:
IT-OIS
Unit responsible for resolution:
IT Department