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Problem with IT SSB after Drupal upgrade yesterday - now solved

 
Date & time of incident: 
Friday, May 11, 2012 - 06:00
Post date: 
Friday, May 11, 2012 - 10:20
Incident Description: 

N.B. We could not post an "incident" when this problem occured, but we were able to publish a news (the news has now been removed). We apologize for this problem linked to the Drupal upgrade made yesterday.

Incident description:

SSB contributors encounter several­­­ problems when submitting articles (several fields have disappeared like Services affected, responsible unit, etc...)

Also the mechanism for publishing articles is broken.

Therefore the IT SSB is missing some information.

This urgent problem was looked at by the Drupal experts. It seems it is a bad effect of the Drupal upgrade which was made yesterday (see https://test-static-03.web.cern.ch/planned-intervention/drupal-infrastructure-hosted-sites-upgrade-drupal-version-714/10-05-2012).

The Drupal experts informed us at 10:15 that the problem is solved (a module was missing).

 

Service Element Affected: 
Service Information Service
Specific Service detail: 
IT SSB (Service Status Board)
Impact: 
Service is unavailable
Status: 
Resolved
Resolution date: 
Fri, May 11, 10:15
Posted by: 
IT-DI
Unit responsible for resolution: 
IT Department

Updates

Posted May 11, 2012 - 10:28am

Problem of fields disappearing:

The problem of fields not appearing was due to an inactive module which has been activated.