CERN Accelerating science

Service-now is down

 
Date & time of incident: 
Monday, March 26, 2012 - 11:59
Incident Description: 

We are experiencing very slow performance of Service-now at the moment. We are contacting the Service-now support.

We will keep you informed.

The problem appeared again.

We are working on the issue.

Service Element Affected: 
Process Application Support
Specific Service detail: 
Service-now tool (Service Desk)
Impact: 
Service is degraded
Status: 
Resolved
Resolution date: 
Mon, Mar 26, 12:56
Posted by: 
IT-CF
Unit responsible for resolution: 
IT Department