Date & time of incident:
Monday, January 9, 2012 - 17:10
Post date:
Monday, January 9, 2012 - 17:27
Incident Description:
Please note: For all updates (information during the time of the incident) look at the grey area (bottom of the page) where all "Updates" are listed with a time stamp.
The Ansys license servers crashed following an update to the Ansys license file. Ansys users will not be able to get a new license until the servers are up again.
Update: license servers crashed intermittenly and a re-boot was needed of the cluster. Service was restored at 18:30, but failed again later in the evening and was fully restored at 21:10.
Workaround:
Service Element Affected:
Mechanical Design Software
Specific Service detail:
Ansys license server down
Impact:
Service is unavailable
Status:
Resolved
Resolution date:
Mon, Jan 9, 21:10
Posted by:
IT-PES
Unit responsible for resolution:
IT Department
Updates
Ansys licenses again available.
The license servers are now up and working again.
The 2'nd license server
The 2'nd license server crashed, and needs a reboot. Recovery will take a bit longer than expected. Sorry for the trouble caused by this incident.