Date & time of incident:
Tuesday, November 22, 2011 - 11:30
Post date:
Tuesday, November 22, 2011 - 12:09
Incident Description:
After the supposedly-transparent intervention which was planned and announced at:
https://test-static-03.web.cern.ch/planned-intervention/castor-211-srm-upgrade-public/22-11-2011
SRM queries are timing out due to a backend DB issue (execution plan change).
Problem solved at 12:10.
Service Element Affected:
Storage Service for Projects & Experiments
Specific Service detail:
SRM-PUBLIC
Impact:
Service is degraded
Status:
Resolved
Resolution date:
Tue, Nov 22, 12:10
Posted by:
IT-DSS
Unit responsible for resolution:
IT Department
Updates
DB stats have been recomputed
DB stats have been recomputed, service ought to be available again.