Date & time of incident:
Tuesday, November 1, 2011 - 10:00
Post date:
Tuesday, November 1, 2011 - 10:15
Incident Description:
The ATLR database unexpectedly hang around 10:00 due to a storage issue. Service are currently down and a restart of the DB and storage will be performed.
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ATLR database is back in operation since around 10:30
Service Element Affected:
DB & Application Platform Service for Projects & Experiments
Specific Service detail:
ATLAS_AMI, ATLAS_ATLOG, ATLAS_AUTHDB, ATLAS_COCA, ATLAS_CONFIG, ATLAS_COOLPROD, ATLAS_COOLWRITE, ATLAS_DA, ATLAS_DCS, ATLAS_DD, ATLAS_ELTRT, ATLAS_FRONTIER, ATLAS_GLANCE, ATLAS_HTMLDB, ATLAS_INTEGRATION, ATLAS_LARCALIB, ATLAS_LARGFR, ATLAS_LARGUS, ATLAS_LOG_MESSG, ATLAS_MDA, ATLAS_MDT_DCS, ATLAS_MUON, ATLAS_MUON_EC_ALIGN, ATLAS_MUON_RPC, ATLAS_MUONCERT, ATLAS_MUONCSC, ATLAS_OKS, ATLAS_OKSPROD, ATLAS_PVSSCONF_DCS, ATLAS_PVSSPROD, ATLAS_T0, ATLAS_TAGS_REGISTRY, ATLAS_TODO, ATLAS_TRT, ATLR_BACKUP
Impact:
Service is unavailable
Status:
Resolved
Resolution date:
Tue, Nov 1, 10:30
Posted by:
IT-DB
Unit responsible for resolution:
IT Department
Updates
ATLR database is back in operation since around 10:30
Database hang has been caused by a storage array which stopped responding during disk replacement.
We apologize for inconveniences this incident has caused.