CERN Accelerating science

Connections from IN2P3 to lxplus slow.

 
Date & time of incident: 
Thursday, August 29, 2013 - 14:22
Post date: 
Thursday, August 29, 2013 - 14:27
Incident Description: 

Numerous reports have been made of slow SSH connections that are freqently disconnected between IN2P3 sites and the lxplus.cern.ch service at CERN.  As well as investigations at CERN a request has been made to IN2P3 to investigate. Such reports have arrived from Grenoble, Paris, Lyon and Annecy.

 

Service Element Affected: 
LXPLUS Service
Impact: 
Service is degraded
Status: 
Resolved
Resolution date: 
Mon, Sep 9, 12:00
Expected resolution or Next Update Time: 
Monday, September 2, 2013 - 10:00
Posted by: 
IT-PES
Unit responsible for resolution: 
IT Department

Updates

Posted September 6, 2013 - 8:50am

Update Friday 6th September

French laboratories have problem to use lxplus.cern.ch ssh service.
IN2P3-CC is investigating the situation.

It looks like the problem is in the direct peering RENATER - CERN.

A troubleshooting ticket has been opened with RENATER.

Regards
IN2P3-CC network team

PS: for the Grenoble laboratories there is also a routing problem in RENATER
since yesterday that even prevent the ssh connection.
A RENATER case is already opened.

Posted September 4, 2013 - 1:55pm

Update Wednesday September 4th. No change, another update will be given on Friday 6th.

Posted August 30, 2013 - 10:16am

Update Friday August 30th

No change in the situation