CERN Accelerating science

Incident on the central firewall

 
Date & time of incident: 
Thursday, April 25, 2013 - 11:54
Post date: 
Thursday, April 25, 2013 - 12:26
Incident Description: 

Internet traffic was blocked on the general purpose network due to an issue affecting the central firewall.

Connections have been redirected to the backup firewall and Internet acces have been re-established after a few minutes. Experts are currently working on the problem.

Service Element Affected: 
Campus Network Service
Impact: 
Service is degraded
Status: 
Resolved
Resolution date: 
Thu, Apr 25, 12:10
Expected resolution or Next Update Time: 
Thursday, April 25, 2013 - 13:00
Posted by: 
IT-CS
Unit responsible for resolution: 
IT Department

Updates

Posted April 25, 2013 - 2:00pm

The source of the problem was identified being a software bug triggered in the router facing the central firewall. Operation is back to normal, the issue is being followed up with the concerned manufacturer.