Date & time of incident:
Tuesday, July 5, 2011 - 12:45
Post date:
Tuesday, July 5, 2011 - 14:28
Incident Description:
A distribution router of LCG (L513-C-RFTEC-7) is encountering technical problems. However, the traffic does not seem to be affected. The manufacturer is looking into the problem.
Incident is resolved:
After replacing two hardware components, the router seems stable and no more errors showed up for the last two days
Service Element Affected:
Batch Service
Specific Service detail:
All services which network connectivity goes via this router can be affected
Impact:
Service is degraded
Status:
Resolved
Resolution date:
Fri, Jul 8, 08:45
Posted by:
IT-CS
Unit responsible for resolution:
IT Department
Updates
Update: No reboot is currently planned
The manufacturer is analyzing the diagnostics logs to better understand what happened. The CERN engineers have applied a temporary fix, but it is unknown yet if a reboot will be required later.