Date & time of incident:
Friday, June 22, 2012 - 14:30
Post date:
Friday, June 22, 2012 - 16:05
Incident Description:
The EDH authorization password soap service (https://foundservices.cern.ch/ws/edh/AuthPasswordService/) is unavailable.
Since the Account Management service sets an initial EDH password for activated accounts, accounts activation is currently not possible.
Service Element Affected:
Multiple Services
Impact:
Service is degraded
Status:
Resolved
Resolution date:
Fri, Jun 22, 17:30
Posted by:
IT-OIS
Unit responsible for resolution:
GS-AIS
Updates
The EDH password service is
The EDH password service is now available again.
A quick fix for the Account
A quick fix for the Account Management site has been deployed: upon account activation, in case of unavailability of the EDH password service, an error message is displayed but the account is activated anyway.
In this way the user will be able to login, even if it will be necessary to contact the Service Desk later to get an initial EDH password.