Date & time of incident:
Thursday, June 14, 2012 - 09:00
Post date:
Thursday, June 14, 2012 - 10:02
Incident Description:
We observe very slow response times to user commands again on the LXBATCH service. We are investigating the problem.
Job processing is unaffected.
Service Element Affected:
Batch Service
Impact:
Service is degraded
Status:
Resolved
Resolution date:
Fri, Jun 15, 17:00
Posted by:
IT-PES
Unit responsible for resolution:
IT Department
Updates
Situation is generally better
Situation is generally better now.
The situation with regard to
The situation with regard to job submisison time has improved over the last 12 hours, though the system still suffers from intermittent poor response.
The vendor engineers are
The vendor engineers are analysing the problem.
We're still investigating the
We're still investigating the issue with the vendor engineers. The slowness problem appears to be confined to the response time to job submisisons. The query response time is typically OK.