CERN Accelerating science

EDH unavailable

 
Date & time of incident: 
Thursday, May 10, 2012 - 07:35
Post date: 
Thursday, May 10, 2012 - 07:37
Incident Description: 

EDH is currently unavailable, we are investigating the cause with GS-AIS.

update at 10am: AIS has fixed the issue, EDH is available again.

Service Element Affected: 
DB & App Platform for AIS
Impact: 
Service is unavailable
Status: 
Resolved
Resolution date: 
Thu, May 10, 10:00
Expected resolution or Next Update Time: 
Thursday, May 10, 2012 - 08:36
Posted by: 
IT-DB
Unit responsible for resolution: 
IT Department

Updates

Posted May 10, 2012 - 10:06am

The data problem has been resolved and the EDH servers have been restarted at 9:56

The service is back to normal.

Posted May 10, 2012 - 8:08am

 We have checked the database and the application server.

AIS is checking on the data in some tables which are at the origin of the problem