CERN Accelerating science

Hardware issue in the Geant Geneva router

 
Date & time of incident: 
Wednesday, April 25, 2012 - 09:34
Post date: 
Wednesday, April 25, 2012 - 09:55
Incident Description: 

The router of Geant, the service provider giving network access to European Research and Education institutes, is experieincing a hardware issue.

The impact for CERN is unknown.

Service Element Affected: 
Network Infrastructure Service
Impact: 
Service is degraded
Status: 
Resolved
Resolution date: 
Fri, Apr 27, 18:52
Posted by: 
IT-CS
Unit responsible for resolution: 
IT Department

Updates

Posted May 3, 2012 - 9:29am

A maintenace has been carried out by Geant on routers in Vienna and Geneva and they are stable.

Posted April 27, 2012 - 11:19am

No news from the Geant. Their ticket is still open.

Posted April 25, 2012 - 4:18pm

Description: [vie, gen] <URGENT> Hardware reboot required, 1600 - 1800 UTC

HISTORY UPDATE
Due to an upgrade issue the routers located in Geneva and Vienna will need to be rebooted up to twice during the above window - impact will likely be a short < 10 minute outages during the reboots to syncronize code bases, but no impact may also be observed. GEANT apologises for the short notice and inconvenience.

Posted April 25, 2012 - 10:48am

Latest update:
HISTORY UPDATE
GEANT NCC has shut down an interface (PIC) from GENEVA (CH) to Paris (FR) as a result of it failing to communicate with the routing engine correctly, this is to ensure the routing is no longer disrupted by the PIC's unexpected behaviour. NREN traffic is routing OK.
SCOTT.CLARKE 25/04/2012 08:33:21 UTC

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